After the replace the new ink cartridge, the printer can not print. You will see a message on the printer screen “HP Protected Cartridge Installed”. The dedicated cartridge can only be used in the printer that initially used it and must be replaced. You are also confused. It is a new ink cartridge, so why must it be replaced? It can print well on another printer. Why can it not print in this machine? Is it the poor quality of the ink cartridge?
This article will tell you how to fix this problem. When you resell your ink cartridge to the end user, you no need to worry about this complaint. We hope it is helpful for your business.
What is HP Cartridge Protected?
There is “HP Cartridge Protection” function on HP printer. What is HP protected cartridge? When the printer is enabled with HP cartridge protection, a new cartridge is placed in the printer for testing/use. Then the cartridge is protected cartridge. The HP Cartridge Protection feature allows the printer owner to install cartridges in their printer. And those cartridges just only can be used in that printer. If someone tries to use your protected cartridge on another printer, cartridge use will be blocked. They will be told that the cartridge can only be used on the printer initially. Don’t worry if you have this problem with your cartridge. Neither the cartridge chip is incompatible, nor is the poor cartridge quality. The cartridge has been used or tested on a machine with HP cartridge protection.
How to Get Rid of “HP Protected Cartridge Installed” Error Message
HP Printer Assistant
Click “Print & Scan”
Click “Maintain Your Printer”
Find “HP Cartridge Protection” on the top
Click “Disable Cartridge Protection”.
Click the “Save Settings” button to save your new settings. Then, close the window.
When you finish these steps and put that cartridge back into the printer, you find that it still has some problems.
Yes, you are right. We can’t get rid of this message unless we replace it with another new cartridge or new chip.
Disabling cartridge protection does nothing if the cartridge is already “protected”. The cartridge protection can be turned off simply. It changes whether the cartridge is marked as protected when placed in the printer. This setting does not change protected cartridges, which is impossible to disable. Once you have enabled HP Cartridge Protection, it “locks” the cartridges in the printer with the printer’s serial number. So when you put these cartridges in another printer, you get that information. Locked cartridges can only be used in the printer used to lock the cartridges. Disabling HP Cartridge Protection only prevents another (new) cartridge from being locked on that printer. It does not unlock the current cartridge. If you regularly swap cartridges between printers or use compatible ink cartridge, we suggest disabling HP Cartridge Protection on all your devices. By default, this should be disabled. You better double-check it before you use it.
How to Do For The “HP Protected Cartridge”
When you have many printers. You are not sure which one enables cartridge protection. It is easy to make your ink cartridge protected, causing your cartridges to no longer work. There is no need to throw away your cartridge. The ink cartridge is suitable. You need to remove the chip and install the new chip. You can send the original chip back to your supplier, and they can reset it. After that, the chip supplier will send it back to you. When you install the reset chip, the quality is the same as before.
Conclusion
We are a printing supplies manufacturer with ten years of experience. Our other customers may have encountered the problem you are experiencing. When customers have this problem, their first reaction is that the product is not good. So we understand how you feel. You may be frustrated when you buy ink cartridges in bulk and have this problem. If you have printer and copier consumables problems, don’t worry, you can contact us. Our engineers will provide a solution within 24 hours.